Adventures in getting a quality remote access program

For several years my small IT company used LogMeIn (LMI) as our remote client of choice for accessing customers computers when we could not be on site.
It started out with a free version. We added several pay for (Professional) versions on servers and some computers that needed the ability to transfer files or print from the remote computer to a local one.

Several years ago, LMI came out with “Central” where you could organize computers and servers into groups. This was a low cost item yet one that was worth it to my small business. We could now group each customer and place their computers into that group. Continue reading