More MSP mis-adventures

In a previous post I wrote about issues a client, Botanas had with their MSP. Well COVID-19 caused a mistake to be made. You can read that blog here: http://theweeklygeek.com/2020/05/04/pay-for-manages-services-dont-get-support/

As a restaurant and needing to stay in business, move the produce she purchased before the mandatory (and in my opinion illegal) shutdown the owner wanted to offer online order and drive up pickup.

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iCloud contacts not seen or syncing in Outlook

It seems there are hundreds if not hundreds of thousands of people who cannot sync their iCloud data with Outlook. I just ran across this and spent 5 hours 20 minutes finding the correct solution for my client.
Here is the issue, icloud contacts and calendar and tasks are not syncing with Outlook. There are several error possibilities or in our case there were no errors, just no syncing.
In this case we had Windows 10 Professional x64 and Office Home and Business 2019 x64. The end user uses an iPhone and iCloud photos et al.
Searching the internet it seems the troubled systems are Windows 9 and 10, Office 2013, 2016, 2019 and 365.

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